Delivering your online order

This service is available throughout South Africa and delivery will be affected between 24 to 72 hours, (Monday to Friday), excludes weekends and public holidays) on condition that your order is placed and payment as well as your order confirmation is received before 12h00. This depends on origin and destination. A further delay of up to 72 hours may be experiences on shipments to or from outlaying delivery areas.

What Will Delivery Cost?

Delivery prices differ and are determined by the following:

Location within major centers or Outlaying Delivery Areas

Type of delivery (Normal order, special order, customer order)

Weight and Dimensions of total purchase order

In the instance of special delivery deals the price of product or total purchase order value could determine the delivery rate.

The price of your delivery is calculated automatically and will be displayed prior to the payment process, in the shopping cart and at checkout.

What is the delivery time frames?

Delivery service timeframes will commence upon payment confirmation being received.

Delivery periods will generally be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centers from Monday to Fridays.

We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses.

No deliveries on a Saturday and Sunday and any Public Holiday.

If you place your order before 12h00 on a Friday, as all deliveries exclude Saturday and Sunday, your delivery will be affected on Monday. Certain Outlaying Delivery Areas routes and centers may experience a 48-hour delay due to lack of transportation available to the location.

Major centers include any destination within a 40km radius of the following cities: Pretoria, Johannesburg, Polokwane, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centers is usually within 7 working days. The following areas may experience delays due to airline constraints: Bloemfontein, Cape Town, Port Elizabeth, East London, George, Nelspruit, Richards Bay, and Welkom.

Incorrect items or quantity delivered

Should the incorrect items or quantity of items be delivered to you, you need to notify Rochester immediately so that we can rectify the situation.

You can choose to notify us by:

Phone on 0861 71 72 73

Email at [email protected]

We will get someone to uplift the incorrect items and replace them with the correct items.

Damaged or faulty items delivered

Should the items you receive be damaged or faulty, you need to notify Rochester within 24 hours of delivery.

You can choose to notify us by:

Phone on 0861 71 72 73

Email at [email protected]

We will get someone to uplift the damaged or faulty items and replace them with the correct items

Returns and refunds

What is Rochester Repair, Exchange and Returns Policy?

We offer a full returns and exchanges policy.

You may return or exchange goods within a 14-day cooling period of receiving your goods.

Should you want to return your goods, you can choose to notify us by:

Phone on 0861 71 72 73

Email at [email protected]

The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance.

Refunds can take up to 10 Working Days to reflect in your bank account.  Should you not receive the money within 10 days, kindly contact our contact centre on 0861 71 72 73