Since opening our doors in 1994, our aim has always been to put our customers first by providing them with timeless, elegant furniture that boasts top-end quality at an affordable price. This aim has not changed in 2019, but the world has changed with the rapid developments in technology. With this in mind, we have kept up with the times and now offer the same timeless, elegant furniture and affordable prices online.
Before you jump in and shop online, there are few things you should know:
1. Make sure the product is available online.
Whether you are looking for an ultra-modern design or something more traditional, Rochester has something to suit your needs. We are proud to provide you with a wide variety of our products online. It may, however, be the case that we have selected decor products online. Certain products, such as our wall art and clocks, may only be available in-store.
When shopping online at Rochester, make sure that the products are available online and that it's the correct fabric, size, or colour.
2. Safe and Secure Shopping
It is worth repeating that our aim has always been to put our customers first. This is why we want to make sure that your online shopping experience isn't just simple, convenient and pleasurable, but safe and secure too.
In order to offer you the safest shopping experience possible, you will have to ensure that your Visa or Mastercard card is 3D Secure. This will protect your credit card against unauthorised use when shopping online with us. You will simply validate the transactions you make on our website by requesting a personal code sent to your cell phone or email address.
We know that you are very excited to have our beautiful furniture in your home, we would be too, but there are a few things you should know first.
Delivery is dependent on the availability of stock.
In-stock furniture can be booked for delivery within 48 hours of purchase.
Out-of-stock items may require 7-9 weeks' lead-time.
Customised items may require 10-12 weeks' lead-time.
All delivery fees are calculated on the quote.
Why should you pay for delivery you ask?
We will take care of your goods & ensure its delivered safely
Your delivery charge includes our insurance for peace of mind
Should your goods be damaged in transit, we will gladly exchange it for you
Should you experience problems with your goods whilst under warranty, we will collect it, get it fixed and redeliver to your home.
4. Track Your Order
There is no need to be in the dark when shopping online at Rochester. Our Track My Order feature allows you to follow every step of your product's journey. You simply enter your order number and email associated with your order to see the tracking details. Please note that it takes one business day from placing your order before you can track it.
Rochester is not just furniture, it’s our welcome mat inviting you to add elegance, quality and value to your home, from the comfort of your home!