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Made to Order Products |
Made to order products, have been produced specifically for you, therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.
For products ordered over the Internet, you have the right to cancel orders on products that are not made to order by notifying us in writing (including email) before delivery or within 7 working days of receiving of the goods.
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Exceptions to this policy |
The Cancellation and Refund policy described above will stand unless:
We have not followed your instructions clearly
The order has been delayed by more than 5 weeks after the lead time quoted to you in writing at the point of order
The product is found to be faulty
All refunds in excess of R1 will be made via our Head Office.
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THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. |
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If you have any doubts about your statutory rights please contact your consumer council
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