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This site is owned and operated by Rochester Home Furnishers (Pty) Ltd. trading
as Rochester Luxury Living (referred to as Rochester," "we" or "us"
"our"). Rochester’s Head Office is at 56-58 Rigger Road, Spartan, Kempton
Park, Private Bag X2030 Isando 1601 South Africa
By using or accessing this website and/or placing any order(s), you agree to be
legally bound by these terms and conditions. All other terms and conditions, including
those that may be proposed in any order submitted by you, are expressly excluded
and shall have no effect.
Receipt by Rochester of an order via our website does not constitute legal acceptance
of an order. Your order will be deemed to have been accepted by us only once you
have received written confirmation of our acceptance. We reserve the right to refuse
your order for any reason we see fit.
These terms relate to sales over the Internet only. Separate terms and conditions
apply to purchases made directly from our stores.
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1. VAT
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All of our quoted prices are inclusive of VAT at the prevailing rate.
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2. Payment
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Full payment will be required at time of order. Unfortunately Rochester no longer
accept credit cards registered outside of the South Africa. If you wish to cancel
an agreement outside the 7 day cancellation period you will not be refunded your
deposit.
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3. Delivery
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There are various standard delivery charges, ranging from as little as R355 for
most orders to quoted prices for far out lying areas, where no agreement exist a
minimum of R7 per km will be charged. We only deliver to the first floor of any
house/apartment, except when arranged separately at time of order which may incur
an additional charge. Please note delivery may not be possible in more remote areas
of South Africa. If you believe your delivery address is outside of the South Africa
then please contact us before you attempt to place an order. (You can mail dispatch@rochester.co.za
for a quote) We regret we are unable to arrange collection of goods from stores
or our distribution centers on sales processed through our website, however, collection
can be arranged on orders placed in our stores.
On receipt of your product into our distribution centre, we will contact you to
arrange delivery. You will be offered an initial delivery slot but if this is not
acceptable we will offer a maximum of two alternatives. Target delivery dates will
be arranged within our normal delivery areas on designated days, which we will notify
to you. On the delivery day a two person team will place your furniture into the
room of your choice. Product will be unwrapped (except where self assembly product)
and you will be asked to inspect the product. All rubbish will be removed. You must
inspect all goods on delivery and advise us of any shortfalls or visible damage,
we cannot accept any claim for damage where the product is not unwrapped and inspected
at the time of delivery.
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4. Split deliveries
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Where you have selected multiple products from us then we may need to make more
than one delivery to you. This is particularly the case with cabinet furniture where
much of our range is custom made. Where this is necessary we will not charge for
the additional delivery
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5. Delivery dates
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All delivery dates quoted at the time of your order are estimates. Whilst we make
every effort to ensure that we honour estimated delivery dates, it is possible that
circumstances beyond our control may cause delivery dates to be changed.
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6. Title
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Ownership of goods shall remain with Rochester and shall not pass to you until the
agreed price together with all other sums due from you to Rochester have been paid
in full and goods have been delivered to your home, except in cases where goods
are purchased on credit and the credit sales agreement specifies otherwise.
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7. Storage
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Unfortunately we do not have the facility to store your product for any length of
time therefore if you cannot take the product within two weeks of us advising you
of its availability, we will charge storage charges of R95 per day for a maximum
of four weeks, after which we deem the order to be cancelled.
Where the product is a standard stocked line, the stock will be returned to free
stock, which means that it will be made available to other customers. In this case
we cannot guarantee immediate product availability when you are ready to take the
order.
This will not apply where a product is available earlier than the lead time indicated
or where you have specifically stipulated by a 'Not before by date' at the point
of order, as printed on your order.
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8. Disposal of old furniture
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We cannot collect or dispose of your old furniture. However we ask that you do not
dispose of your old sofa, table or bed if at all possible until delivery has been
made as, in the unlikely event of a delivery problem arising, we cannot guarantee
a loan piece of furniture.
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9. Access
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We will do our best to place the goods in the desired location, provided there is
reasonable access. It is your responsibility to ensure that the product can be delivered
into you home and into their chosen location. It is essential therefore that you
discuss any possible restrictions on access into your home so that we can perform
a risk assessment with you. You should think in particular about vehicle access,
lifts and tight stairs etc. If windows or doors need to be removed in order for
access to be gained it is your responsibility to arrange this at your cost and risk.
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10. Colours and finishes
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Photographs displayed on our website and display models and samples in our stores
are representative of the finished product. Whilst every effort will be made to
match all colours and finishes, goods are supplied on the understanding that there
may be slight dye, shade and grain variations, particularly with natural products
such as wood. Leather products are made from quality hides and may not be uniform
in colour or texture and will show natural marks and scars. Where stated, some images
have been digitally created to illustrate the colour options available for this
range. These colours will be affected by your monitor and by your printer and therefore
may not be 100% accurate to the finished product. Exact colour swatches can be seen
in store.
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11. Size and description of product
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All sizes quoted are approximate. Size and product descriptions are given in good
faith from our suppliers' information. Products are manufactured to perform within
the appropriate industry measurement tolerances.
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12. Variation in product specification
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Due to the shortage of certain new raw materials, changes in legislation or safety
requirements some products supplied by the Company may have minor technical alterations
and could differ slightly in actual construction from the goods shown in sample
or pattern form. The Company state any changes that are made will result in a performance
of an equally high or improved standard. The quality coding will remain the same
and the quality guarantee will continue to apply.
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13. Guarantee
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All goods supplied are guaranteed by the manufacturer for a period of 12 months
from date of delivery in respect of faulty workmanship or materials. Your statutory
rights are unaffected.
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14. Extended warranties
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These are not yet available but will be available soon. Warranty Terms & Conditions
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15. General care
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The product(s) supplied are to be used for the purpose and in the manner for which
they were designed. Most manufacturers include care and maintenance advice with
their products, which should be read and followed. No responsibility will be accepted
for damaged caused by cleaning if the care and maintenance instructions have not
been followed.
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16. Amending or cancelling your order WITHIN
7 days of placing your order (online only)
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We promise to give you a full refund if you change your mind for any reason within
7 days of placing your order with us. After this date we will have in most cases
a binding contract with our suppliers to supply or make your product. Any damaged
goods must be reported within 7 days of the order being accepted and should be reported
as such at the time of delivery for the query to be valid.
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17. Cancelling your order AFTER 7 days
of placing your order
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Made to Order Products
Made to order products, have been produced specifically for you, therefore no refunds
or exchanges can be made after 7 days of placing your order unless there is an error
on our part regarding the product specification, or the item is found to be faulty.
For products ordered over the Internet, you have the right to cancel orders on products
that are not made to order by notifying us in writing (including email) before delivery
or within 7 working days of receiving of the goods.
Exceptions to this policy
The Cancellation and Refund policy
described above will stand unless:
We have not followed your instructions clearly
The order has been delayed by more than 5 weeks after the lead time quoted to you
in writing at the point of order
The product is found to be faulty
All refunds in excess of R1 will be made via our Head Office.
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18. Cancellations by Rochester
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We reserve the right not to accept an order if:
- We do not have the stock to fulfil the order
- If we are unable to deliver the product to your area
- If an item was incorrectly priced or described on the web site
- If your payment was not authorised
- If you have not complied with our terms and conditions of sale
- If an order is cancelled by Rochester, any payments made to us will be refunded
within 2 days of the cancellation.
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THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading
Standards department or Citizens Advice Bureau
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